FAQ
GENERAL QUESTIONS
IS MY ORDER SECURE?
—
Yes. Our website is by Wix platform that encrypts the data you enter so you can shop safely. However, please be aware that no electronic data transmission over the Internet can be guaranteed to be 100% secure, so we cannot guarantee the security of any information sent to us electronically.
WHICH CREDIT CARDS DO YOU ACCEPT?
—
We accept Visa, Mastercard, American Express and paypal. If you would like to pay by wire transfer, please contact us at sales@garnieretlinker.com. Please note that if we cannot verify your payment method, or if your payment is declined for any reason, your purchase may be suspended or canceled until you are able to resolve the problem to our satisfaction.
WHO SHOULD I CONTACT IF I HAVE A QUESTION
ABOUT MY ORDER?
—
Please email us at sales@garnieretlinker.com. We are here to answer your questions about existing orders, shipping, and returns Monday through Friday, between 9:30 a.m. and 6:30 p.m. (UTC+2).
HOW IS VAT CALCULATED?
—
VAT is not included in the price and is calculated according to the shipping destination. For members outside the European Union, VAT and other taxes will be charged at the time of delivery.
You are responsible for any customs duties and taxes charged by your destination country in addition to the item price and shipping charges.
WHEN DO I PAY FOR MY ORDER?
—
All purchases must be paid in full at the time of order.
WHAT TO DO IF A PRODUCT OR A SPECIFIC FINISH CAN BE PURCHASED ON "PRE-ORDER" OR
"ON-DEMAND" ?
—
It means that the product or the finish you chose for your order is out of stock for the moment, and longer lead times must me expected.
Please email us at sales@garnieretlinker.com and our team will tell you the exact time of waiting regarding the product.
RETURNS, REFUNDS
& CANCELLATIONS
HOW DO I RETURN AN ITEM TO GARNIER & LINKER OBJECTS?
—
To initiate a return, please fill our Withdrawal Form (download here) and send it by email at sales@garnieretlinker.com to request a Return Authorization (RA) form. To be validly returned to Saint Antoine and/or exchanged, the products must not have been used and must be returned in their original packaging with their possible accessories and other documentation.
When returning glassware or ceramics, carefully pack the good to ensure it is not damaged in transit. We are not obligated to accept returns of goods damaged during shipping.
We will let you know as soon as we’ve received your return and processed your refund. It may take up to 14 business days from the date we process your refund for it to reflect on your original form of payment.
WHAT IS THE CHARGE FOR RETURN SHIPPING?
—
All return shipping using the withdrawal right is at the expense of the customer using the courier of his choice. Please include your RA form.
WHAT IF I RECEIVE A DAMAGED/DEFECTIVE OR INCORRECT ITEM?
—
If you receive a defective or damaged item, please contact us immediately at sales@garnieretlinker.com. You will have to send a Return Form duly filled (download here) in order for your demand to be taken into account, letting us know if you want to proceed to a refund or an exchange of item.
Once accepted, you will received an AR form to include in the shipment.
Please not that in that specific case, we take the shipping payment at our expense.
CAUTION:
In case of damage incurred during shipment, we must be notified within 48 hours of delivery in order to initiate the return process. Our sole obligation to you in this event will be to ship you a replacement item at our expense, or refund your order (at our election).
WHAT IS YOUR CANCELLATION POLICY?
—
No cancellations can be made to orders. You must be sure of your purchase at the time you place your order.
SHIPPING & DELIVERY
WHEN WILL I RECEIVE MY ITEM(S)?
—
The date your item(s) will be received is subject to several factors, including the type of order, the volume of the order, the availability of goods, and the type of delivery method used.At the time you order is placed, our team will provide an estimated delivery date.
WHAT METHODS OF SHIPPING DO YOU USE?
—
UPS and DHL express are GARNIER & LINKER OBJECTS selected shipping carrier. Any issues or damages due to shipping are solely the responsibility of the courier, not GARNIER & LINKER OBJECTS.
WHAT ABOUt TAXES, AND/OR DUTIES FOR INTERNATIONAL ORDERS?
—
International orders are subject to duties and taxes determined by the country to which they are shipped. These fees are the responsibility of the recipient to pay upon delivery. Orders refused at the point of delivery will incur return shipping charges as well as a restocking fee equivalent to the duties and taxes levied upon the original shipment. We are required by law to list directly on the package the full retail value of items ordered and contained therein. We cannot mark any package as a gift to avoid customs and duties fees. On rare occasions, customs agents may delay the delivery of, open, and/or examine the contents of packages at their discretion. For more information on customs fees and procedures, please contact your local customs office.
CAN I PICK UP MY ORDER IN STORE?
—
Unfortunately, we do not offer this option due to space limitations.
I ORDERED MULTIPLE ITEMS. WILL THEY SHIP SEPARATELY?
—
We make every attempt to ship your order complete. Should an exception arise, we will reach out to you and make appropriate accommodations.
DO I NEED TO BE PRESENT TO ACCEPT DELIVERY?
—
Yes, you are responsible for ensuring that you are present to accept delivery when it arrives. Depending on any special arrangements you may make with the carrier, the carrier may refuse to leave a delivery unless you or your authorized agent are able to sign for it. Delivery charges are not refundable for unsuccessful delivery attempts or for approval deliveries/pick-ups.
You are responsible for accepting delivery or arranging pick-up of your item within 30 days of the order being available. After this 30-day period, you agree to pay GARNIER & LINKER OBJECTS a 5% storage fee per month for the cost of any and all goods for up to 6 months.
WHO DO I CONTACT WITH A PACKAGE OR DELIVERY ISSUE?
—
Please contact our Customer Service team at sales@garnieretlinker.com should any issue arise.
DO YOU SHIP OVERSEAS?
—
We ship internationally but if your country doesn’t appear in the list, please contact us at sales@garnieretlinker.com and our team will arrange shipping.
CAN I SHIP AN ORDER TO ANOTHER ADDRESS?
—
Yes, please provide your ship to address at the time of order. You may specify a different billing address at checkout.
INFORMATION ON FABRICATION
WHO MAKES YOUR FURNITURE?
—
We design all of the pieces in our office, and make our preliminary models at our workshop. We then partner with best-in-class makers and artists in Europe and Japan who carefully craft our objects.
CARE INSTRUCTIONS
HOW DO I CLEAN MY PRODUCT?
—
Depending on the material(s), different types of care must be performed. Please refer to our page dedicated to care instructions here.